Blog
Field notes on running the back office.
Research and operational notes from the team that runs call center, prior authorization, billing, and revenue cycle for independent practices. Every number on this page is sourced.
Reading the 2024 denials index: where independent practices are losing the most cash
Initial-claim denial rates crossed 11% on commercial payers. We break down the categories that are driving it and the work that recovers most of the money.
Read moreThe anatomy of a prior authorization cost
What a single prior authorization actually costs an independent practice, in staff time, patient harm, and lost revenue. The number is bigger than most administrators carry on the spreadsheet.
Read moreWhy one in three patient calls goes unanswered, and what it costs
A practice's phone experience is the single biggest predictor of new-patient acquisition and same-day retention. The industry numbers say most practices are losing that battle, badly.
Read moreWhat CMS-0057-F actually changes for practice revenue cycle in 2026
The 7-day standard PA window, the API mandates, and what they mean for the way an independent practice runs eligibility, billing, and AR.
Read moreReading days in A/R: what good looks like by specialty
Days in accounts receivable is the single best summary statistic for revenue-cycle health. The benchmarks vary by specialty more than most administrators expect.
Read moreHow we work inside Epic, Athena, eClinicalWorks, and NextGen without slowing your staff down
Notes on staffing inside each major EHR, what changes in our intake, charge entry, and PA workflows depending on the system underneath.
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